Terms and Conditions – Jili Gem Online Casino

Welcome to Jili Gem. These Terms and Conditions ("Terms") set out the rules and conditions that apply to your use of the Jili Gem website, platform, and all associated services, including but not limited to games, promotions, and customer support ("Services"). The Terms form a legally binding agreement between you ("Player", "you", "your") and Jili Gem ("we", "us", "our").

By registering an account, accessing any part of the Jili Gem platform, or making a deposit, you confirm that you have read, understood, and agree to be bound by these Terms in full. If you do not agree with any part of these Terms, please do not use the platform.

Jili Gem reserves the right to update or amend these Terms at any time. When changes are made, we will update the "Last Updated" date at the top of this page. Continued use of the platform after any changes have been published constitutes your acceptance of the revised Terms. We encourage all players to check this page periodically so they are always aware of the current version.

To register and play on Jili Gem, you must meet all of the following eligibility requirements:

• You must be at least 18 years of age. Jili Gem strictly prohibits underage gambling. We conduct age verification checks and reserve the right to request supporting documents at any time.
• You must be physically located in a jurisdiction where online gaming and the use of Jili Gem's services are permitted under applicable local law.
• You must not be acting on behalf of any third party or in any professional capacity that would constitute a conflict of interest with the platform's operations.
• You must not be an employee, contractor, consultant, agent, or immediate family member of an employee of Jili Gem or any of its affiliated companies.
• You must not have been previously excluded or banned from the Jili Gem platform or any affiliated platform for any reason.

By creating an account, you represent and warrant that you meet all eligibility criteria listed above. Jili Gem reserves the right to verify your eligibility at any point and to suspend or close your account if any of these conditions are not met. Any balance associated with an ineligible account may be forfeited.

Each player may hold only one account on Jili Gem. Opening multiple accounts — whether under the same identity or different identities — is strictly prohibited and will result in the permanent closure of all associated accounts and the forfeiture of any balances held within them.

When registering, you must provide accurate, complete, and current information. This includes your full legal name, date of birth, valid mobile number, and a working email address. You may also be required to provide a valid government-issued ID for identity verification purposes. Providing false or misleading information is a serious violation of these Terms.

You are solely responsible for maintaining the confidentiality of your login credentials. Any activity that takes place under your account — including bets placed, deposits made, and winnings claimed — is your responsibility. If you suspect that your account has been accessed by an unauthorised third party, you must notify Jili Gem support immediately at support@jiligem.best.

• Do not share your password with anyone — not even with Jili Gem support staff, who will never ask for it.
• Use a unique, strong password and enable two-factor authentication from your account settings.
• Log out of your account when using a shared or public device.
• Keep your registered email and phone number up to date so you can recover access if needed.

All deposits and financial transactions on Jili Gem are conducted in Philippine pesos (₱). We accept the following payment methods:

• GCash
• Maya (formerly PayMaya)
• GrabPay
• Coins.ph
• InstaPay and PESONet bank transfers
• BDO, BPI, and UnionBank online banking
• Visa and Mastercard debit or credit cards

Deposits are credited to your Jili Gem account balance upon confirmation from the payment provider. Most deposits process within minutes. Jili Gem does not charge fees for deposits, but your payment provider may apply its own transaction charges — please check with them directly.

You may only deposit funds from payment accounts or cards that belong to you. Deposits made using a third party's payment method are not permitted and may result in account suspension and forfeiture of funds pending investigation. By depositing, you confirm that the funds are legitimately yours and are not derived from any illegal activity.

Jili Gem reserves the right to set minimum and maximum deposit limits, which may vary by payment method and player account tier. Current limits are displayed at the point of deposit within your account.

You may request a withdrawal of your available balance at any time, subject to the conditions set out in this section. Withdrawals will be processed back to the same payment method used for your most recent deposit, where technically possible, to comply with anti-money laundering requirements.

Before any withdrawal can be processed, you must have completed identity verification. This typically involves submitting a government-issued ID (such as a PhilSys ID, passport, or driver's licence) along with a recent selfie. This is a standard security measure and applies to all players regardless of withdrawal amount.

Withdrawal processing times are as follows:

• GCash / Maya / GrabPay: Usually within 15 minutes, up to 2 hours
• InstaPay: Usually within 1 hour, up to 24 hours
• PESONet / Bank Transfer: 1 to 3 banking days
• Visa / Mastercard: 3 to 5 banking days

Jili Gem reserves the right to perform additional verification checks for large withdrawal amounts or for accounts flagged by our automated security systems. In such cases, processing may take longer and you will be notified via your registered email.

Winnings derived from bonus funds are subject to the wagering requirements described in Section 6 before they can be withdrawn. Please review the specific terms of each bonus offer before accepting it.

Jili Gem regularly offers bonuses, promotions, free credits, and other incentive programmes to both new and existing players. Each promotion has its own set of specific terms, which will be clearly stated on the relevant promotion page. In all cases, the following general rules apply:

• Bonuses are intended for recreational players only. Jili Gem reserves the right to withhold or cancel a bonus from any player who appears to be abusing promotional offers.
• Only one account per player, household, IP address, or device is eligible to claim any single promotion. Duplicate claims will be cancelled.
• Bonus funds must meet the stated wagering requirements before any associated winnings can be converted to withdrawable cash. Wagering requirements for each offer are specified on the promotion's detail page.
• Jili Gem reserves the right to modify, suspend, or cancel any promotion at any time without prior notice. This will not affect bonuses already legitimately claimed by players.
• Bonuses have expiry dates. Unused bonus funds will be forfeited once the expiry period has passed.
• The Refer a Friend programme credits bonuses to both the referrer and the new player once the referred player completes registration and meets the minimum deposit requirement. Fraudulent referrals (such as referring duplicate accounts) will result in cancellation of the bonus and possible account suspension.

For full details on active promotions, visit the Promotions page.

All games on the Jili Gem platform — including slots, roulette, card games, bingo, fishing games, and sports betting — operate using certified Random Number Generator (RNG) technology where applicable. RNG outcomes are statistically independent and cannot be influenced by players, platform administrators, or any third party.

Return-to-player (RTP) percentages are available for all applicable games. These represent the theoretical long-term payout percentage and do not guarantee returns within any individual session.

The result of any game shown on your screen is final once it has been recorded by the Jili Gem server. In the event of a discrepancy between your local display and the server record — due to a connection drop, browser issue, or any other technical problem — the server record will be treated as authoritative.

Jili Gem conducts regular audits of game outcomes to ensure compliance with fair play standards. Any evidence of software manipulation, exploit use, or collusion between players will result in immediate account suspension and investigation. Winnings obtained through unfair means will be voided and forfeited.

The following actions are strictly prohibited on the Jili Gem platform. Engaging in any of these activities may result in immediate account suspension, permanent ban, forfeiture of all balances, and potential reporting to relevant authorities:

• Opening more than one player account on Jili Gem, regardless of the identity used
• Providing false, incomplete, or misleading information during registration or verification
• Depositing funds using a payment method that does not belong to you
• Using automated scripts, bots, artificial intelligence, or any third-party software to interact with games or the platform in a way that gives an unfair advantage
• Exploiting any software glitch, error, or vulnerability to gain an advantage, whether or not the exploit was intentional
• Engaging in any form of collusion, match-fixing, or coordinated play designed to manipulate game outcomes
• Attempting to launder money or use Jili Gem as a vehicle for any financial crime
• Harassing, threatening, or abusing other players or support staff through any communication channel on the platform
• Attempting to access other players' accounts or Jili Gem's administrative systems without authorisation
• Selling, transferring, or purchasing player accounts

Jili Gem actively monitors platform activity for all of the above. Players found in violation will not be notified in advance — investigations are conducted confidentially, and decisions are communicated after the review is complete.

Jili Gem reserves the right to suspend, restrict, or permanently close any player account at any time, with or without prior notice, for any of the following reasons:

• Breach of any provision in these Terms
• Failure to provide required identity or source-of-funds documentation
• Suspicion of fraudulent activity, money laundering, or other illegal conduct
• Account inactivity for a period exceeding 12 consecutive months
• A player's own request for account closure or self-exclusion under our Responsible Gaming programme
• Regulatory requirements or legal obligations

If an account is suspended pending investigation, any balance held in that account will be frozen until the investigation is resolved. If the investigation confirms a breach, the balance may be forfeited in whole or in part depending on the findings.

If you wish to close your account voluntarily, please contact our support team at support@jiligem.best. Any remaining balance in a legitimately closed account will be returned to your registered payment method after all pending transactions and wagering requirements have been settled.

Jili Gem is committed to promoting safe, responsible, and enjoyable gaming. We believe that gaming should be a source of entertainment — not a financial strategy, not a way to recover losses, and not something that negatively affects your daily life or relationships.

Every registered player on Jili Gem has access to the following responsible gaming tools from their account dashboard:

• Deposit Limits: Set daily, weekly, or monthly maximum deposit amounts to manage your spending.
• Session Time Reminders: Receive notifications when you have been playing for a set period of time.
• Cooling-Off Period: Temporarily restrict access to your account for a period of your choosing (24 hours to 6 weeks).
• Self-Exclusion: Permanently exclude yourself from the Jili Gem platform. Once activated, this cannot be reversed for a minimum of six months.

If you are concerned about your gaming habits — or the habits of someone you know — please visit our Responsible Gaming page for detailed guidance. Our support team is also available to assist and can connect you with professional resources.

Jili Gem collects and processes personal data as described in our Privacy Policy. By using the platform, you consent to the collection and use of your data as outlined in that document. Your personal information is used to operate your account, verify your identity, process transactions, provide customer support, and comply with legal obligations.

We do not sell your personal data to third parties. We do share data with trusted service providers where necessary to operate the platform — such as payment processors and identity verification services — under strict data processing agreements.

You have the right to access, correct, and request deletion of your personal data, subject to legal retention requirements. To exercise these rights, contact us at support@jiligem.best.

All content on the Jili Gem platform — including but not limited to text, graphics, logos, images, game assets, software, and the overall design of the website — is the exclusive property of Jili Gem or its licensed content partners. All rights are reserved.

You may not reproduce, copy, distribute, modify, create derivative works of, or commercially exploit any part of the Jili Gem platform or its content without our prior written consent. This includes screen recordings, screenshots used for commercial purposes, and any form of automated data extraction.

The Jili Gem name, logo, and brand identity are trademarks of the platform. Use of these marks without permission is prohibited.

To the fullest extent permitted by applicable law, Jili Gem shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages arising from your use of — or inability to use — the platform, including losses arising from:

• Temporary platform unavailability due to maintenance, technical issues, or events beyond our control
• Loss of data or corruption caused by connection interruptions
• Decisions made by a player based on information available on the platform
• Third-party payment provider delays or errors
• Actions taken by Jili Gem in good faith to investigate suspected violations of these Terms

Our total liability to you in connection with any single claim shall not exceed the amount you deposited in the 30-day period preceding the event giving rise to the claim. This limitation does not apply to personal injury caused by our negligence or to any liability that cannot be excluded by law.

Jili Gem may update these Terms and Conditions at any time. When we make material changes, we will update the "Last Updated" date at the top of this page. For significant changes that materially affect your rights, we will make reasonable efforts to notify you via your registered email address or through an in-platform notification.

Your continued use of the Jili Gem platform after any changes have been posted constitutes your acceptance of the revised Terms. If you do not agree with the updated Terms, you should stop using the platform and contact us to arrange account closure.

We recommend bookmarking this page and reviewing it periodically so you always know the current terms that govern your use of Jili Gem.

These Terms and Conditions and any dispute arising from your use of the Jili Gem platform shall be governed by and construed in accordance with applicable law. In the event of a dispute between you and Jili Gem, we encourage you to contact our support team first so that we can attempt to resolve the matter informally and promptly.

If a dispute cannot be resolved through direct communication with our support team, it may be referred to binding arbitration in accordance with applicable dispute resolution procedures. You agree to attempt informal resolution before initiating any formal legal proceedings.

Nothing in this clause limits your statutory consumer rights under applicable Philippine law.

If you have any questions, concerns, or feedback regarding these Terms and Conditions, please don't hesitate to reach out to the Jili Gem support team. We're here to help and aim to respond to all enquiries promptly.

For concerns related to responsible gaming, account closure, or self-exclusion, please visit our Responsible Gaming page for dedicated resources and contact options.