Privacy Policy – Jili Gem Online Casino Philippines

This Privacy Policy explains how Jili Gem ("we", "us", "our") collects, uses, stores, and shares personal information when you use the Jili Gem website and platform, including all games, promotions, and support services (collectively, the "Services"). It applies to all registered players and anyone who visits the Jili Gem platform, regardless of the device they use.

We operate the Jili Gem platform primarily for players based in the Philippines. Where applicable, our data handling practices are guided by the Data Privacy Act of 2012 (Republic Act No. 10173) and its implementing rules, which are administered by the National Privacy Commission (NPC). We take these obligations seriously and have built our data practices around the principle that your personal information belongs to you, not to us.

By registering an account on Jili Gem or using any part of the platform, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with any part of it, please do not use the Services. For questions or concerns at any point, you can reach us at support@jiligem.best.

Jili Gem collects different categories of personal data depending on how you interact with the platform. Below is a clear breakdown of what we collect and why each category is necessary.

We do not collect any sensitive personal information beyond what is strictly necessary for identity verification and legal compliance. We do not store full payment card numbers on our servers — card transactions are processed directly through certified payment gateways.

Jili Gem collects personal data through several channels depending on how you use the platform:

• Direct input: When you register an account, complete your profile, submit identity documents for KYC verification, make a deposit, request a withdrawal, or contact our support team.
• Automated collection: When you browse or use the platform, our servers and analytics tools automatically collect technical data such as your IP address, device information, browser type, pages visited, and session length.
• Cookies and similar technologies: We use cookies, web beacons, and similar tracking tools to remember your preferences, keep you logged in, and understand how players use the platform. See Section 7 for full cookie details.
• Payment providers: When you transact through GCash, Maya, GrabPay, or any other payment partner, we receive confirmation data from those providers to credit your account or verify your withdrawal.
• Third-party identity verification: For KYC (Know Your Customer) purposes, we may use third-party verification services to confirm the authenticity of government-issued ID documents you submit.

Jili Gem uses your personal data for the following purposes:

• Account creation and management: To register your account, verify your identity, and maintain your player profile on the platform.
• Transaction processing: To process deposits and withdrawals accurately and securely, in Philippine pesos, through your chosen payment method.
• Age and identity verification: To comply with legal obligations requiring us to verify that players are at least 18 years old before they can participate in real-money gaming on Jili Gem.
• Customer support: To respond to your enquiries, resolve disputes, and provide assistance when you contact our team.
• Security and fraud prevention: To detect and prevent unauthorised account access, payment fraud, money laundering, multi-account abuse, and other prohibited activities as described in our Terms and Conditions.
• Responsible gaming: To monitor gameplay patterns that may indicate problem gambling behaviour, and to implement responsible gaming tools such as deposit limits and self-exclusion where appropriate.
• Platform improvement: To analyse how players use Jili Gem and make informed decisions about new features, game additions, and performance improvements.
• Marketing and promotions: To send you information about Jili Gem bonuses, new games, and special offers — but only if you have opted in to receive marketing communications. You can opt out at any time.
• Legal compliance: To meet obligations under applicable law, including anti-money laundering (AML) requirements, tax reporting, and responses to lawful requests from regulatory authorities.

Every instance of data processing at Jili Gem is grounded in one or more legitimate legal bases under the Data Privacy Act of 2012 and applicable regulations. Here is how these bases apply:

• Contractual necessity: Processing your identity, contact, financial, and account data is necessary to fulfil our contract with you — specifically, to provide the Jili Gem gaming services you have signed up for.
• Legal obligation: Age verification, anti-money laundering checks, and certain record-keeping activities are required by law. We process data for these purposes regardless of consent.
• Legitimate interest: Security monitoring, fraud detection, platform analytics, and responsible gaming monitoring are conducted on the basis of Jili Gem's legitimate interest in operating a safe, fair, and sustainable platform — balanced against your privacy rights.
• Consent: Marketing communications and optional data uses (such as personalised game recommendations) are based on your explicit consent. You can withdraw consent at any time without affecting the lawfulness of prior processing.

Jili Gem does not sell, rent, or trade your personal data to any third party for their own commercial purposes. Full stop. We share data only in the following limited circumstances, and always under strict controls:

• Payment processors: Transaction data is shared with payment service providers such as GCash, Maya, GrabPay, InstaPay, and banking partners solely to process your deposits and withdrawals. These providers operate under their own privacy policies and have independent obligations to protect your data.
• Identity verification providers: We use certified third-party KYC services to verify government-issued ID documents. These providers receive only the minimum data required to complete the verification check.
• Technology and hosting providers: Our platform infrastructure, analytics tools, and customer support systems are operated by trusted technology partners who process data on our behalf under data processing agreements that restrict them from using your data for their own purposes.
• Regulatory and law enforcement authorities: We may disclose personal data to government agencies, regulators, or law enforcement bodies when legally required to do so — for example, in response to anti-money laundering investigations or court orders. We will notify you of such disclosures unless prohibited from doing so by law.
• Business transfers: In the event of a merger, acquisition, or sale of business assets, player data may be transferred as part of that transaction. If this happens, you will be notified and the acquirer will be bound by this Privacy Policy or a replacement that provides equivalent protections.

Jili Gem uses cookies and similar technologies to make the platform work properly, remember your preferences, and understand how players use the site. Here is a breakdown of the types of cookies we use:

• Strictly necessary cookies: These are required for the platform to function. They keep you logged in during your session, remember your language preference, and maintain the security of your account. You cannot opt out of these without stopping use of the platform entirely.
• Functional cookies: These remember your settings and preferences between visits — for example, your preferred game view or notification settings. They improve your experience but are not essential to the core service.
• Analytics cookies: We use anonymised analytics tools to understand which games are popular, how players navigate the platform, and where technical problems occur. This data is aggregated and does not identify individual players.
• Security cookies: These help detect and prevent fraudulent login attempts, bot activity, and multi-account abuse by tracking session integrity signals.

You can manage or disable non-essential cookies through your browser settings at any time. Note that disabling certain cookies may affect your ability to use some features of the Jili Gem platform. Most modern mobile browsers on Android and iOS provide cookie management options in their privacy or site settings menus.

Jili Gem retains personal data only for as long as necessary to fulfil the purposes for which it was collected, and to comply with applicable legal and regulatory retention requirements. Here is a general guide to our retention periods:

• Account data: Retained for the lifetime of your active account, plus a minimum of five years after account closure to meet AML and regulatory record-keeping obligations.
• Transaction records: Retained for a minimum of five years in compliance with anti-money laundering and tax-related legal requirements.
• Identity verification documents: Retained for the duration of your account and for the period required by applicable KYC regulations after account closure.
• Customer support communications: Retained for up to three years after the conversation is resolved, to assist with future queries and dispute resolution.
• Technical and analytics data: Typically anonymised or aggregated within 12 months of collection, after which it can no longer be linked to an individual player.

When the retention period for any category of data expires, Jili Gem securely deletes or anonymises the data so it can no longer be associated with your identity. If you request account closure, we will initiate the deletion process for all data not subject to mandatory legal retention requirements.

Protecting your personal data is a core operational responsibility at Jili Gem, not an afterthought. We maintain a range of technical and organisational security measures to protect against unauthorised access, disclosure, alteration, or destruction of your information.

• All data transmitted between your device and the Jili Gem platform is encrypted using TLS (Transport Layer Security). You will see "https" and a padlock in your browser address bar whenever you are on the platform.
• Passwords are stored as cryptographic hashes — even Jili Gem staff cannot see your actual password. This is why our support team will never ask for it.
• Access to player data within our organisation is strictly limited on a need-to-know basis. Staff who handle personal data are trained in data protection practices and are bound by confidentiality obligations.
• Our systems are regularly tested for vulnerabilities through independent security assessments.
• We maintain an incident response plan for data breaches. In the event of a breach that affects your rights or freedoms, we will notify you and the relevant authorities as required by law within the applicable timeframes.

While we work hard to protect your data, no system is completely impenetrable. You also play a role in keeping your account secure — use a strong, unique password, enable two-factor authentication, and never share your credentials with anyone.

Under the Data Privacy Act of 2012 and its implementing rules, you have the following rights with respect to the personal data that Jili Gem holds about you. These rights are real and enforceable — here is what each one means in practice.

To exercise any of these rights, contact the Jili Gem support team at support@jiligem.best with your request. We will acknowledge your request within three business days and complete it within 30 days, or notify you if more time is needed and explain why.

Jili Gem's services are strictly for adults aged 18 and above. We do not knowingly collect personal data from anyone under 18 years of age. Our registration process includes an age declaration, and we conduct age verification as part of our KYC process.

If we become aware that a person under 18 has registered an account or provided personal data to us, we will immediately suspend that account, delete the associated data, and — if applicable — refund any deposits to the payment method used, subject to verification.

If you believe that a minor may have registered on Jili Gem or that their data may have been collected, please contact us immediately at support@jiligem.best so we can investigate and take appropriate action.

Jili Gem may update this Privacy Policy from time to time to reflect changes in our practices, new legal requirements, or improvements to how we communicate our data handling to players. When we make changes, we will update the "Last Updated" date at the top of this page.

For material changes that significantly affect how we use your personal data, we will make reasonable efforts to notify you via your registered email address or through an in-platform notice. We recommend reviewing this page periodically so you always know how your data is being handled.

Your continued use of the Jili Gem platform after changes to this policy have been published constitutes acceptance of the updated version. If you disagree with a material change and wish to close your account as a result, contact our support team and we will assist you.

For any questions, concerns, or requests related to this Privacy Policy or the personal data Jili Gem holds about you, please get in touch with our support team. We're happy to help and will always treat your privacy queries with care.

If your concern relates to a potential data breach or an urgent security matter, please mark your email as urgent and our security team will prioritise your case. We take all reports seriously and will keep you updated throughout the resolution process.

For concerns about responsible gaming and self-exclusion tools, visit our Responsible Gaming page for dedicated resources.